
Frequently Asked Questions
Our Flowers
What is the difference between Artificial, Fake and Faux?
There is no difference! They can all be used interchangeably.
What is the difference between Real Touch, Silk and Fabric flowers?
Real Touch is a brand name of artificial flowers, though other manufacturers now produce similar styles. These flowers are known for their polymer-dipped petals that look and feel incredibly lifelike. They are often considered the most premium option in the world of artificial florals. Real Touch and similar stems are part of our Premium line.
Silk flowers can be soft and delicate or slightly stiffer, depending on how they are made. They often look very realistic, though they may not feel quite as natural as Real Touch. Our silk stems are selected for their visual realism and are part of our Elevated line.
Fabric flowers include all kinds of non-silk materials and usually are not coated for a realistic feel. We choose these flowers for their beautiful appearance and budget-friendly price. They are part of our Standard line.
What materials are your artificial flowers made of?
Our faux flowers are crafted from a mix of high-quality materials selected for their realism and durability. Most stems feature petals made from silk or silk-like polyester, a soft and flexible fabric that mimics the gentle texture of real blooms. Others have luxurious “Real Touch” petals, made with coatings of latex, polyurethane, or silicone. These materials are chosen for their ability to replicate the softness, flexibility, and lifelike texture of fresh flowers. Some styles are created using 3D printing or injection molding techniques that enhance natural details even further.
Many stems include a hidden wire core, allowing you to bend and shape them with ease. You may also find EVA foam or plastic components used for fine details like buds or foliage. We always aim to select materials that offer the most natural appearance while remaining long-lasting and easy to care for.
How realistic do artificial flowers look?
Our flowers are designed to capture the beauty and character of real blooms, with varying levels of realism to suit different preferences and budgets.
We offer three curated groups: Standard, which includes more affordable styles with simple, clean finishes; Elevated, which features flowers with more refined shapes, greater realism, and lifelike colour variation; and Premium, our most realistic collection, crafted primarily with “Real Touch” finishes and advanced materials that mimic the texture and appearance of fresh flowers.
No matter the tier, all of our faux flowers are thoughtfully selected to bring a natural, lasting presence to your space.
Are the flowers scented?
No, our faux flowers are unscented. They’re designed to look incredibly realistic, but they don’t have a fragrance. That said, we often catch ourselves (and our customers) leaning in for a sniff - they’re that convincing!
If you’d like to add scent, a drop or two of floral essential oil can be applied discreetly to the base of a bloom or along the stem. It’s a simple way to enhance the experience without affecting the appearance or quality of the flower.
How long to do artificial flowers last?
With proper care, our artificial flowers can last for five to ten years or more. Because they don’t wilt or dry out like fresh blooms, they’ll stay beautiful season after season.
To keep them looking their best, we recommend keeping them out of direct sunlight, dusting regularly with a soft cloth or brush, and occasionally wiping them gently with a mild soap-and-water solution.
Stored and displayed in dry indoor spaces, they’ll maintain their colour, shape, and realism for years to come.
Do the flowers come with vases or are they just the stems?
All of our products are sold without vases. Whether you're ordering a ready-made bouquet, creating your own with our bouquet builder tool, or selecting individual stems, the flowers are packaged with care and ready for you to style in your own vase or vessel. This gives you the flexibility to display them in a way that suits your space.
Can I customize or create my own arrangement?
Absolutely! You can build your own bouquet using our Bouquet Builder tool, which guides you step by step to create a custom arrangement that suits your style. You can also browse our collection of individual stems to mix and match on your own. Whether you're designing something for your home, a gift, or a special occasion, we make it easy to create something uniquely yours.
Ordering, Shipping & Returns
How long does shipping take?
Most orders ship within 2 to 3 business days from our studio, and delivery times vary depending on your location. In general, shipping within Canada takes between 3 to 12 business days once your order is on its way. You'll receive a tracking number as soon as your package ships so you can follow its progress. If you're working with a specific deadline or need your flowers by a certain date, feel free to reach out - we’re happy to help.
What are your Canadian shipping rates?
For most orders within Canada:
- FREE shipping on orders over $125
- $10 flat rate on orders between $50 and $125
- Standard Canada Post rates apply to orders under $50
Some remote areas may not qualify for free or flat rate shipping. Final shipping costs are shown at checkout. You can find more details in our full shipping policy.
Do you ship to the USA or Internationally?
Do you offer local pickup or delivery?
We’re based in Vancouver, but we don’t currently offer local pickup or hand delivery. All orders are shipped directly to your door through our standard carriers.
Do the flowers come arranged or loose?
Our ready-to-go bouquets come hand-tied and beautifully wrapped. Build-your-own bouquets from our Builder Tool arrive unarranged and un-cut, unless you choose the "Trimming & Wrapping" option at the bottom of the Builder Tool page. A-la-carte stems arrive loose and uncut.
Can I change or cancel my order after it’s been placed?
Orders may be cancelled or modified only if they have not yet been packed or shipped. Please double check your address, as we can not change this once shipped. If you wish to cancel an order, please contact us at info@myfauxflorist.com as soon as possible.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow its progress. You can also log into your account on our website at any time to view your order status and tracking details. If you don’t see your shipping email within a few days of placing your order, be sure to check your junk or promotions folder, or feel free to reach out and we’ll be happy to help.
Do you accept Returns?
We want you to love your faux florals, and will make it right if you change your mind. We accept returns within 14 days of delivery, as long as the flowers are unused and in their original condition. Return shipping costs are the responsibility of the customer. Refunds will be issued to the original method of payment, excluding any original shipping charges.
Please see our full Return and Refund Policy for details.
What happens if my order arrives damaged?
We take great care in packing our flowers, but in the unlikely event that your order arrives damaged or incorrect, please contact us at info@myfauxflorist.com within 30 days of delivery. Be sure to include your order number and clear photos of the issue so we can review and make it right. Once confirmed, we’ll send you a prepaid return shipping label and cover all return shipping costs.
Please note that our flowers are handcrafted to look as realistic as possible, and small variations between pieces are part of their natural character. To fit safely inside our shipping boxes, some longer stems may be gently bent into a U-shape. These can easily be straightened or reshaped upon arrival. Colour differences due to lighting or screen settings are not considered defects.
Care & Cleaning
How do I care for and clean artificial flowers?
Faux flowers are wonderfully low-maintenance, but a little care will keep them looking their best. We recommend dusting them regularly with a soft cloth, feather duster, or cool hair dryer. For a deeper clean, gently wipe the petals and leaves with a damp cloth and mild soap solution, then let them air dry completely.
Avoid exposing your flowers to direct sunlight, as this can cause fading over time. With just occasional upkeep, your flowers will stay fresh and beautiful for years to come.
Can artificial flowers be placed outdoors?
Our faux flowers are designed for indoor use. While you can place them outdoors for short periods such as a special event, we recommend keeping them away from direct sunlight, rain, and moisture.
Exposure to the elements can cause fading, warping, or damage over time. If you’re planning to use artificial flowers outside, look for sheltered spots and bring them indoors when not in use to help preserve their appearance.